Refund & Cancellation

Our transparent refund and cancellation policy for all services.

Refund Policy

Our commitment to customer satisfaction

Full Refund

• Within 7 days of purchase
• If service not started
• Technical issues on our end
• Service not as described

Partial Refund

• 50% refund after 7 days
• Work partially completed
• Client requested changes
• Minor issues resolved

Cancellation Policy

How to cancel your service or project

Before Work Starts

100% refund within 24 hours

Work in Progress

Refund for remaining work only

Work Completed

No refund applicable

Refund Process

Simple steps to request a refund

Contact Support

Email us at support@zenviq.com or call +91 9352410667

Provide Details

Include order number, reason for refund, and supporting documents

Review & Process

We review your request within 2-3 business days and process accordingly

Refund Issued

Refund processed within 5-7 business days to original payment method

Important Notes

Non-Refundable Items

• Completed deliverables and final work
• Third-party services and licenses
• Custom development after approval
• Rush delivery charges

Refund Timeline

• Credit Card: 5-7 business days
• Bank Transfer: 3-5 business days
• UPI: 1-2 business days
• Wallet: 2-3 business days